IHS is the largest out of hours environmental health service provider in South East England.

Scope of Service

  • Out of hours noise – from premises and vehicles where a statutory nuisance is likely to occur
  • Parties – where 2/3 complaints have been received
  • Bonfires – arising from premises where a statutory nuisance is likely to occur
  • Hotlists of existing cases – to witness/investigate for a statutory nuisance

Hours of Operation

  • Monday – Thursday – 18:00 to 08:00 hours the following day
  • Friday from 18:00 to 08:00 the following Monday
  • 24 hour cover for Bank and Public Holidays

Key Elements of the Service

  • 365 day out of hours emergency response for noise and other Environmental Health issues
  • Daytime 09:00 to 17:00 advice and response service
  • Project Manager dedicated to the contract to handle all queries
  • 1 specialist officer handling liaison with your call centre and residents
  • 1 specialist officer handling visits as required within an agreed response time (normally 1 hour)
  • All worksheets electronically delivered by 10:00 the next working day
  • Dedicated e-mail service
  • Full legal service (pre-Court work, expert witnesses, liaison with Police, statements)
  • Regular monitoring meetings with the Project Manager
  • Full public liability insurance. Full professional indemnity insurance

Types of contracts

  • Annual contracts available
  • Seasonal contracts available
  • Holiday and bank holiday cover
  • Contact us today to discuss any cover you might require