IHS is the largest out of hours environmental health service provider in South East England.
Scope of Service
- Out of hours noise – from premises and vehicles where a statutory nuisance is likely to occur
- Parties – where 2/3 complaints have been received
- Bonfires – arising from premises where a statutory nuisance is likely to occur
- Hotlists of existing cases – to witness/investigate for a statutory nuisance
Hours of Operation
- Monday – Thursday – 18:00 to 08:00 hours the following day
- Friday from 18:00 to 08:00 the following Monday
- 24 hour cover for Bank and Public Holidays
Key Elements of the Service
- 365 day out of hours emergency response for noise and other Environmental Health issues
- Daytime 09:00 to 17:00 advice and response service
- Project Manager dedicated to the contract to handle all queries
- 1 specialist officer handling liaison with your call centre and residents
- 1 specialist officer handling visits as required within an agreed response time (normally 1 hour)
- All worksheets electronically delivered by 10:00 the next working day
- Dedicated e-mail service
- Full legal service (pre-Court work, expert witnesses, liaison with Police, statements)
- Regular monitoring meetings with the Project Manager
- Full public liability insurance. Full professional indemnity insurance
Types of contracts
- Annual contracts available
- Seasonal contracts available
- Holiday and bank holiday cover
- Contact us today to discuss any cover you might require
